Refund policy

Return and Refund Policy

Store Name: tableaperas
Last Updated: August 31, 2026

Thank you for shopping with tableaperas. This Return and Refund Policy explains the conditions and procedures applicable to returns, exchanges, and refunds.

1. Return Period

You may request a return within 30 calendar days after the date your order is confirmed as delivered.

Return requests submitted after the 30-day period may not be accepted unless otherwise required by applicable consumer-protection law.

2. Return Eligibility

To qualify for a return, the product must:

  • Be unworn, unused, unwashed, and undamaged;

  • Be free from dirt, stains, odors, scratches, or other signs of wear;

  • Include all original tags, accessories, and packaging;

  • Be returned in the same condition in which it was received; and

  • Be accompanied by proof of purchase or a valid order number.

Shoes may be tried on indoors on a clean, soft surface. Shoes showing outdoor wear or damage to the soles may not be accepted.

3. Non-Returnable Products

The following products cannot be returned unless they are defective, damaged, incorrectly supplied, or otherwise returnable under applicable law:

  • Products marked as final sale or non-returnable;

  • Gift cards;

  • Customized or personalized products;

  • Products showing signs of wear, washing, alteration, or misuse;

  • Products damaged after delivery through improper handling; and

  • Products returned without required components, tags, or packaging.

4. How to Request a Return

Before returning a product, contact us at nghialanlalan6814@hotmail.com and provide:

  • Your order number;

  • The name and email address used for the order;

  • The product you wish to return;

  • The reason for the return; and

  • Photographs or videos when the product is damaged, defective, or incorrect.

If the return is approved, we will provide return instructions and the applicable return address. Products returned without prior authorization may not be accepted.

Do not send returns to our contact address unless we specifically instruct you to do so.

5. Return Shipping Costs

If a return is made because the customer changed their mind, selected the wrong size, or no longer wants the product, the customer is responsible for the return shipping cost.

If the product is defective, damaged upon arrival, or different from what was ordered, tableaperas will provide an appropriate solution and cover reasonable return shipping costs when a return is required.

Original shipping charges are non-refundable unless the return results from our error or applicable law requires otherwise.

6. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery. If you receive a damaged, defective, or incorrect product, contact us as soon as possible and include clear photographs or videos showing:

  • The product and the reported problem;

  • The shipping label;

  • The external packaging; and

  • Any visible damage to the parcel.

We will review the claim and may offer a replacement, refund, or another appropriate remedy.

7. Exchanges

To request a size or product exchange, contact us within the applicable return period. Exchanges are subject to product availability and approval.

When a direct exchange is unavailable, you may be asked to return the original product for a refund and place a new order for the preferred item.

8. Return Packaging and Tracking

Customers must package returned products securely to prevent damage during transit. We strongly recommend using a trackable shipping service and retaining the shipping receipt until the return is completed.

tableaperas is not responsible for returned packages lost or damaged in transit when the customer arranged the return shipment, except where applicable law provides otherwise.

9. Return Inspection

Returned products will be inspected after they are received. We will notify you whether the return has been approved or rejected.

A return may be rejected if the product does not meet the eligibility requirements, shows signs of wear or misuse, or is missing original packaging or components.

10. Refund Processing

Approved refunds will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to be processed.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account. We do not control external payment-processing times.

11. Order Cancellations

To request an order cancellation, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or has been shipped.

If the order has already shipped, you must wait for delivery and request a return under this policy. Approved cancellations will be refunded to the original payment method.

12. Consumer Rights and Contact Information

This policy does not exclude, restrict, or replace any mandatory rights or remedies available under applicable consumer-protection law.

For return or refund assistance, contact:

tableaperas
Address: 12369 Spruce St, Desert Hot Springs
Telephone: +1 760-555-0169
Email: nghialanlalan6814@hotmail.com

Please include your order number in all return and refund inquiries.